Service Buyer FAQ's

Frequently asked questions for buyers who wish to purchase a service at the Manchester digital website.

Who runs the Manchester digital website

The Manchester digital website was setup and is run by a Manchester based business called Eclipsa Ltd.

Why did you setup the Manchester digital website?

  1. To promote the massive wealth of digital skills, knowledge and talent which is available in around Manchester.
  2. To provide digital experts and businesses with an easy to use website where you can buy and sell local digital services.
  3. To encourage business to invest in and to use the amazing local talent from Manchester which is available to them at there finger tips
  4. To provide Manchester based businesses with access to local, trusted digital experts to help them grow as a business.
  5. To promote Manchester which is at the forefront of the digital revolution.
  6. To save business both time and money visiting website after website looking for digital services.
  7. To provide digital experts in Manchester with the opportunity to showcase the services they have to offer.
Why should i buy a service at the Manchester digital website
  1. Services listed at the website are provided by local, highly skilled and trusted digital experts based in and around Manchester
  2. When you buy a service at this website you are supporting local, Manchester based businesses.
  3. All services are reviewed and vetted to ensure they meet our quality standards and guidelines.
  4. We take great care to ensure only the highest quality services are listed at this website.
  5. The website will save you both time and money 
  6. All payments are securely processed via paypal.com which is used by thousands of  businesses to buy and sell services online.
  7. All payments are protected by the paypal protection scheme.
  8. You can ask the service provider questions via the user friendly chat system before you make a decision about buying the service.
  9. If the service you require is not listed at the website you can contact the seller directly for a custom quote.
  10. You can leave a review about the service you have received at the website.
  11. We are here to provide you with support if you need it.
Are the digital experts from Manchester

All the web design, hosting, SEO and cyber security, digital marketing services listed at this website are provided by digital experts based in and round Manchester.

All services listed at the website are vetted and verified to ensure the service is provided by a Manchester based business.

The purpose of this website is allow small business to make use of the wealth of skills, talent and expertise available in Manchester

We also want to ensure Manchester is at the forefront of the digital revolution and drive forward the idea that to make your city great you need to invest in the small businesses which underpin the growth and development of the city.

Is Free to open an account

It is 100% free to open an account to buy or sell services at the Manchester digital website.

This will always be the case at the website we will never ask sellers or buyer to pay to sell or buy services at the website.

How do I buy a service

To buy a service listed at the Manchester digital marketplace complete the following steps

Step 1 : Register A Free Account

  1. Ordering a service at the website is 100% free.
  2. To get started select the Join us button to register your free account.
  3. You will receive an account activation email.
  4. Click on the link included in the email to activate your account.

Step 2 : Order A Service

  1. Once you have activated your account you can log into the website with your user name and password.
  2. To get started browse all the services listed at the website to see which one best fits your needs.
  3. If you have any questions about the service offered by the seller you can contact them directly using the Contact me button.
  4. To order a service select the service your interested in and choose the order now button
  5. The service provider may also have extra services which will appear below the order now button.
  6. To order the extra services select the extra service(s) which will be added to your order.

Step 3: Review The Order & Make Payment By Paypal

  1. Once you have selected the order now button you will the option to review the order details before making payment.
  2. If your happy with the service details included in the order select the Checkout now buton
  3. You will now be redirected to paypal.com to make payment for the service.
  4. Paypal.com is a secure, easy way of making payment for services over the internet.
  5. Paypal.com also accepts all major debit and credit cards

Step 4 : Work Starts On Order

  1. After you have sucessfully made payment for the Joomla service via paypal.com you will be redirected to the order page.
  2. The order page will now display the Active status to confirm the payment was successfully received and the designer has started the work on the order for you.
  3. You will also see the count down timer located at the bottom of the order page to display the number of hours, minutes and seconds the service provider has got to complete the work for you.

Step 5  Your Order Is Delivered

Once the service provider has completed the work for you the status of your order will change to Delivered to confirm the work has now been completed for you.

Step 6 Review The Work

  1. Once the order is delivered by the service provider you will have the chance to review the work.
  2. During this phase we recommend you review the work and confirm the work that was completed meets your needs and requirements as per the information included in the sellers service page.
  3. If you require changes or if your not happy with the work that was completed contact the service provider directly.
  4. Please note the service provider will not get paid until you have accepted the work as the funds are held by us until your are 100% happy with the work.
  5. If you are happy with the work the service provider has completed for you then please change the status to Accept on the order page.

Step 7 : Order Is Complete

The final step once you have accepted the work is to confirm the order is complete

How do i contact a service provider

If you have any sales questions about a services listed at the Manchester digital website you can the service provider directly at this website.

To contact one of the service providers listed at the website about a specific service complete the following

  1. Register a free account at this website.
  2. Login into this website with your user name and password.
  3. Choose the service your interested in.
  4. Select the Contact me button under the service providers name and profile

A new chat window will appear where you can ask the service provider questions about the service they offer.

How do i pay for the service

All payments are processed via paypal.com for the services you can buy at the Manchester digital website.

We use paypal due to the following reasons.

  1. Paypal is the most widely used digital currency in the UK used by millions of people to buy and sell products and services online.
  2. Paypal offers a safe, secure and easy way to buy products and services online.
  3. Any service you purchase using paypal is protected by the Paypal buyer and seller protection policy
When do i pay for the service

You are required to pay in full via paypal.com for the service which is available to purchase from the seller at the Manchester digital website.

Please note 

  1. All orders are protected by the paypal seller protection policy which provides protection for all services which you can purchase on the internet.
  2. The service provider only receives payment once you have confirmed that you are happy with the service they have delivered.
  3. We are also here to help if you have any questions about the service you have ordered at the website.
When will my service be delivered

Each service listed at the Manchester digital website will have a specific timescale assigned to it by the service provider as shown in the screen shot.

As shown in the above image the time of delivery is set o 5 days. This time to delivery is set by the service seller.

After you have successfully made payment for the service a countdown timer will appear under the service you have ordered to let you know the number of days, hours and minutes the service provider has to deliver the service to you.

Service Provider FAQ's

Frequently asked questions for service providers who want to sell services at the Manchester digital website.

why should you sell your services at Manchester digital
  1. It’s 100% free to list your services at the website.
  2. We offer a low, fair and fixed commission fee of 15% for every service you deliver.
  3. You get free exposure and promotion for the services you offer.
  4. The website is simple to use, you can list your services in a matter of minutes.
  5. You can set your own prices for the services you list at the website.
  6. You can add extra items to each service you list at the website.
  7. You can list as many services as you like at the website.
  8. You can commicate directly with the buyer via the easy to use chat system.
  9. Customers can request custom quotes from you.
  10. You are free to promote your services across the net.
  11. We also promote your services on your behalf to generate more leads, customers and sales for you.
  12. You can build up your profile and reputation by getting great reviews from customers which you can use on your website.
  13. We are here to support you. If you have any questions feel free to contact us.
Who runs the Manchester digital website

The Manchester digital website was setup and is run by a Manchester based business called Eclipsa Ltd.

Why did you setup the Manchester digital website?

  1. To promote the massive wealth of digital skills, knowledge and talent which is available in around Manchester.
  2. To provide digital experts and businesses with an easy to use website where you can buy and sell local digital services.
  3. To encourage business to invest in and to use the amazing local talent from Manchester which is available to them at there finger tips
  4. To provide Manchester based businesses with access to local, trusted digital experts to help them grow as a business.
  5. To promote Manchester which is at the forefront of the digital revolution.
  6. To save business both time and money visiting website after website looking for digital services.
  7. To provide digital experts in Manchester with the opportunity to showcase the services they have to offer.
How do i sell a service

Complete the following steps to list your service at the Manchester Digital website

Step 1 : Register A Free Account

The first step is to register a free account at the marketplace by choosing the the Join Us button

You will be required to activate your account by clicking on the link included in the email

Step 2 : Setup Your Seller profile

The user profile provides you with the opportunity to tell customers about your sell and reasons why they should hire you.

You will also be required to enter your paypal.com email address so you can get paid for the work you have completed.

Step 3 Sell A Service

The next step once you have updated your seller profile is to choose the sell a service button

Step 4 Complete The Service Form 

  1. Enter the name of the service
  2. Enter the price in £ (pounds) for the service
  3. Select the number of days it will take to deliver the service.
  4. Choose a service category.
  5. Enter a detailed description about the service you are offering

Step 5 Upload Service images

Upload  images for the service you are offering at the website

Step 6 – Add Extra Services 

You can also add extra  services which are associated with the service you are offering at the website.

You can add as many extra services to the service as you wish.

The customer can choose the extra services which will be added to there order at checkout.

Step 7 Add Tags And Opening Message

Add tags for the order and an opening message which the customer will see when they contact you via chat.

Step 8 Publish The Service

The final step is to choose the SAVE button to publish the service to the website

What is the cost to list services at the website

It is 100% free to register an account at the website and to list your services at the website.

What is the commission rate

We receive 15% commission from every service you successfully deliver at the website

This excludes the transaction fee paypal.com charges to process each payment, transaction they process from the service purchased at the marketplace.

The 15% commission covers the following costs

  1. hosting costs.
  2. Day to day management of the website.
  3. Marketing and advertising costs associated with running the website.
what type of service can i offer at the website

We have no restrictions on the type services you offer at the Manchester digital website.

Here are some examples of the types of services you may wish to offer at the website.

  1. Website support or maintenance
  2. Website security audits
  3. Website backup services
  4. Hacked website recover services.
  5. web design services
  6. Search engine optimization
  7. Web hosting
  8. business website
  9. E-commerce websites

The above are only examples of the types of service you can offer.

However it’s up to you to choose the right type of service which you believe customers will buy and benefit from.

How do i get paid

All payments are processed via Pay pal

In order to use this service and to receive payments from us you will need a Pay pal account.

Payments are made 7 days after you have successfully delivered the service to the customer.

If you have any questions please contact us

 

Service Pending

All services submitted to the Manchester digital website are manually reviewed by the website administrators of this website to ensure the service meets the quality standards expected at the website.

If there are any issues with the service you have submitted we will contact you to review the contents of the service and make changes if required.

If the service meets the quality standard review the service will be approved and published to the website within 12 hours.

Service Pricing

 

You can set your own prices for the services you wish to sell at the Manchester digital website.

  1. Prices for services listed at the website start from £50 and go up to £5,000
  2. When listing a service at the website we recommend you itemize all the tasks you will complete in order to deliver the service. This will help the customer to understand what is included in the service and what they are paying for.
  3. You can also add extra services to each service you list at the website.
  4. Each extra service can include a different price.
Is Free to open an account

It is 100% free to open an account to buy or sell services at the Manchester digital website.

This will always be the case at the website we will never ask sellers or buyer to pay to sell or buy services at the website.

How do i contact a service provider

If you have any sales questions about a services listed at the Manchester digital website you can the service provider directly at this website.

To contact one of the service providers listed at the website about a specific service complete the following

  1. Register a free account at this website.
  2. Login into this website with your user name and password.
  3. Choose the service your interested in.
  4. Select the Contact me button under the service providers name and profile

A new chat window will appear where you can ask the service provider questions about the service they offer.

When will my service be delivered

Each service listed at the Manchester digital website will have a specific timescale assigned to it by the service provider as shown in the screen shot.

As shown in the above image the time of delivery is set o 5 days. This time to delivery is set by the service seller.

After you have successfully made payment for the service a countdown timer will appear under the service you have ordered to let you know the number of days, hours and minutes the service provider has to deliver the service to you.